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nvisia + College of American Pathologists

Exceeding customer expectations through a next-gen solution.

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The Challenge

The College of American Pathologists (CAP), the world's leading organization of board-certified pathologists, realized that their customer service portal, which allowed customers to schedule laboratory inspections and help the data for the inspections, was outdated. The CSS 1.0 did not give them the ability to add new features to the portal that they needed to stay current.

Our Solution

Our team provided technical and project leadership. By having our client's trust, we were able to lead them to an application that was built in MuleSoft v 3.9.1 on the back end and Angular 5 on the front end and using JavaScript framework for development. Since the majority of the client's developers had not worked with MuleSoft v 3.9.1 or Angular 5 we also brought additional focus to mentoring them as part of a successful engagement.

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Results lead to impact

Together, nvisia and CAP developed a solution that exceeded customer expectations.

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Elevated customer satisfaction

The solution elevated the client's member lab's customer satisfaction rating by a significant margin. Feedback on the new portal from CAP administered customer service surveys was overwhelmingly positive.

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Integration of critical business functions and operations

Integrated much of the client's legacy infrastructure around microservices encapsulating many of the college's critical business functions and operations.

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Full ownership of solution

Combining the client's and nvisia's development teams for the CSS Portal buildout meant that the client staff assumed, at portal launch, full ownership of a system.

Technologies Used

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"Our partnership with nvisia has resulted in some of [our] best recent product offerings. Their model of small teams of technical veterans working side-by-side with client staff was a great fit for us. Our partnership has allowed us to tackle and deliver some of our most challenging products."

Director of Strategy and Strategic Sourcing, CAP

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